Shipping & Delivery

Once an order is placed, it is processed within 1–3 business days.

Orders placed on weekdays are usually processed within one business day. Orders placed on Friday evening or during the weekend may take slightly longer to process. Once your order has been processed, it will be dispatched, and delivery typically takes 5–15 business days.

We aim to make the ordering and delivery process as smooth and transparent as possible. Should you have any questions or concerns, our customer support team is always happy to assist you.

Placing an Order

Ordering at Jane London is quick and easy:

  1. Visit the product page and click “Add to Cart”.

  2. Ensure you have selected the correct size, colour, or other variants.

  3. Click “Proceed to Checkout”.

  4. Enter your shipping details carefully and accurately.

  5. Click “Continue to Shipping” to review your address.

  6. Proceed to Payment and complete your order.

All payments at Jane London are processed in a secure, SSL-encrypted environment.

Accepted Payment Methods

  • Credit & Debit Cards (Visa, Mastercard, Maestro, AMEX)

  • PayPal

  • EPS

  • Sofort

Once payment is completed, you will receive an order confirmation by email.

Shipping Costs

We offer free shipping on all orders, with no minimum order value required.
All orders are delivered directly to your home at no additional cost.

Shipping & Dispatch

Found the perfect piece at Jane London? We understand you want to enjoy it as soon as possible.

To keep our prices fair and accessible, we dispatch orders in bulk once a minimum shipment volume is reached. This allows us to reduce unnecessary transport and operate more sustainably. We appreciate your understanding and support in helping us work towards a more responsible fashion industry.

Please note that during busy periods, such as sales or promotions, dispatch delays may occur due to high order volumes. Rest assured, we always do our best to ship your order as quickly as possible.

If you require urgent dispatch, please contact our customer support team by email, and we will gladly look for a suitable solution.

Order Marked as Delivered but Not Received

Once your order has been dispatched, tracking information will be provided so you can follow your delivery. If the carrier confirms that the package has been delivered to the address provided at checkout, the order is considered fulfilled.

If your order is marked as delivered but you have not received it, please:

  • Double-check the shipping address in your order confirmation.

  • Ask neighbours, household members, or building management if they accepted the parcel on your behalf.

  • Contact the carrier directly for detailed delivery information.

While Jane London cannot be held responsible for packages that are lost or stolen after confirmed delivery, we understand how frustrating this can be. Our support team will gladly assist by providing tracking details and helping you open an investigation with the carrier where possible.